Macbook Air Retina Late 2018

MacBook Air Retina Late 2018

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

Apple has identified an undisclosed issue with the logic board in "a very small number" of 2018 MacBook Air units, according to an internal document distributed to Apple Stores on Friday.

Apple will replace the main logic board in affected MacBook Air units, free of charge. Apple will also send an email to affected customers to let them know that their notebooks are eligible for a main logic board replacement. Apple did not provide any specific details or symptoms pertaining to the "issue."

2018 MacBook Air owners can visit Apple's support website to schedule an appointment with an Apple Store. When the serial number of an affected MacBook Air is entered into Apple's internal repair system, a message will direct technicians to replace the logic board.

Apple will authorize coverage within four years of the MacBook Air's original purchase date. If the notebook has accidental damage that the customer does not want repaired, technicians are instructed to proceed with the logic board replacement at no cost as long as the damage does not prevent completion of the repair.

If accidental damage does prevent the logic board replacement from being completed, Apple says the customer must pay for necessary repairs in order to get the logic board replaced at no cost.

Apple has not publicly announced this repair policy, likely due to what it believes is a very small number of affected customers. While we are confident this information is accurate, as it comes from a consistently reliable source, we cannot guarantee that all Apple employees will acknowledge the policy.